Ordering Prescriptions online using SystmOne
Those people who have online access on SystmOne can order prescritions above online. This is not the same as ordering through the NHS App. If you do not have online access, please see below.
For clinical governance reasons we are not able to accept repeat prescription requests over the phone at any of our medical centres.
These may be obtained by:
- Taking your re-order form into the surgery
- Sending it by post (please provide SAE if you need the signed prescription returning)
- Taking it to your local chemist
- Ordering on-line using your own on-line password via the link at the top of this page
- Through the NHS App (available for IOS & Android)
- By sending in an email request on:
For all routine requests your prescription will be available for you to pick up after 2-4 working days.
If you need an urgent prescription please note that we are unable to provide this instantly and will need you to collect after 5pm on that day unless previously agreed with a clinician.
Please indicate your preferred pharmacy for collection when making the request. Prescriptions can be collected from the reception desk if preferred.
Hatherleigh Medical Centre now has its own on-site dispensary for patients. Please note that the surgery closes between 13:00 – 14:00) every day.
Holsworthy Medical Centre has an on-site pharmacy run by Boots where patients can have their prescription dispensed. There is also Lloyds pharmacy in the town square and a branch of Boots in Bude who collect signed prescriptions from the Medical Centre daily.
Stratton Medical Centre has an on-site pharmacy run by Dudley Taylor (01288 355165), with patients having full access to Lloyds, Dudley Taylor, Belle Vue and Boots pharmacies in Bude. Please note Dudley Taylor Pharmacy in Bude has its own number: 01288 352026.
Dudley Taylor opening times at the Stratton site are:
- 09:00 – 13:00 and 14:00 – 18:30 (Monday to Thursday)
- 09:00 – 13:00 and 14:00 – 18:00 (Friday)
Boots opening times at the Holsworthy site are:
- 08:00 – 18:30 (Monday - Friday)
Please be aware that during the Covid-19 outbreak pharmacy opening times have changed temporarily. Please check with your chemist if you are unsure when they are likely to be open.
All our practices have access to and use the services of The Pharmacist Network, providing expert support to our practices throughout the week. For more information go to: THE PHARMACIST NETWORK
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Electronic Repeat Dispensing
Some patients who use certain medications may be able to benefit from the Electronic Repeat Dispensing (eRD) service. This means that patients do not have to re-order prescriptions for regular medicines every time they are needed (usually monthly), and your GP can re-authorise 6 months of medication at a time. For more information go to:
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.