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Welcome to Ruby Country Medical Group

electronic consultation
Want advice from your doctor,
self-help information or have
an administritive request
(such as a sick note or test result)?
Using eConsult get a response within two working days. Just click on the link to your surgery below.

Please click on the surgery you are registered with above to progress eConsult.

Your eConsult will be with a member of one of our clinical teams with a response no later than the end of the second working day. This service is not suitable for emergency conditions. 

NOW AVAILABLE THROUGH NHS APP!

 


CORONAVIRUS

Although our doors are physically closed at all 3 sites to keep our patients and staff safe, the practices are very much STILL OPEN and available to patients who need us. If you are unwell we may still need to see you. Please don't be afraid to get in touch: use eConsult for non-urgent, minor ailments or call us on 01409 253692 (for Holsworthy and Hatherleigh patients) or 01288 352133 (for Stratton patients). One of the clinical team will then be able to get back to you and decide whether or not you need to be seen.

If you have been asked to attend an appointment we will advise you how to proceed and whether to wait in your car or come to the front door.

We have and will continue to take steps to protect the health of our patients and staff which means we have substantially reduced the amount of patients attending the practice. Patients who ring in will be assessed clinically by phone first, to ensure we are only asking people to attend who need to do so.

For information about how our group will be operating going forward from June 2020, please follow the link :GOING FORWARD TOGETHER


FLU VACCINATION PROGRAMME 2020

The flu season will run very differently this year due to social distancing and current guidelines set out by Public Health England for all Medical Centres. You will be given a specific time for your appointment. It’s important you adhere to the timings or you may be turned away, to ensure we respect the safety of other patients and staff due to COVID-19.

If you are shielding we recommend you book into one of our early slots before 10.30am which have been reserved specifically for shielding patients. If you need to book at other times, you will be seen alongside non-shielding patients. However, social distancing rules will be applied at all times both in the building and outside. We are not able to see non-shielding patients until after 10.30 this year due to the increased risk to those who need to shield. Because of the requirement for social distancing and infection control we will not be offering flu clinics on any other days.

  • Please ensure you wear a face covering to your appointment.
  • Please cancel your appointment if you develop any COVID symptoms within the 14 days prior to your appointment.

The following patients are eligible and able to book in (this will be extended when we are informed about our vaccine supply dates for other ages and groups):

  • Over 65s
  • Pregnant ladies
  • Carers (providing they are registered with us as a carer)
  • Patients with chronic diseases
  • Asthma patients using an inhaler currently

Dates are now available to book in:

Holsworthy & Stratton:

                                                             Over 65s – Saturday September 26th

         Over 65s and Under 65s in eligible groups – Saturday October 10th

                                Under 65s in eligible groups – Saturday October 24th

Hatherleigh (at the Community Centre):

                  Over and under 65 in eligible groups – Saturday October 17th

Children's flu vaccinations will be provided at school for children aged 4-11. We will be running clinics for 2-3 year olds and those children aged 12-17 who fall into one of the at risk groups. We will be in touch with parents once we have received the vaccines.

In line with NHS guidance Patients aged 50-64 who do not fall into an at risk group will be invited in November once the over 65s and at risk patient vaccination programme has been completed, if you fall into this group you don't have to do anything yet.


 

TESTING

For a link to information on Covid-19 testing and how to get your test go to: COVID-19 TESTING 

Care Homes and Care Home staff can access testing via this link or by calling Public Health England on 0300 303 8162

For information on Test and Trace follow the link: TEST & TRACE

Test & Trace

For Frequently Asked Questions (FAQs) from Royal College of General Practitioners go to: TEST & TRACE FAQs


GOVERNMENT LINKS & INFORMATION COVID-19

For information on the new requirements regarding face coverings follow the link. Please note that there is no requirement to have a letter or certificate for face-covering exemption and your GP is unable to provide you with one: FACE-COVERING EXEMPTIONS

For general information on face coverings follow the link: FACE COVERINGS

For Information on Self Isolation and Social Distancing follow the link: SELF ISOLATION & SOCIAL DISTANCING

For NHS Information for patients go to: NHS INFORMATION CORONAVIRUS

For general government advice to patients go to: GOVT INFORMATION

For some useful FAQs (Frequently Asked Questions) follow the link: FAQs
 
For government advice for households who need to stay at home due to coronavirus go to: STAY-AT-HOME GUIDE

For government advice regarding safety outside your home go to: STAYING SAFE OUTSIDE YOUR HOME

For government advice on social distancing and staying alert go to: STAYING ALERT

For government advice on shielding for those in the 'vulnerable' group go to: SHIELDING 

For NHS111 & general medical enquiries please go to NHS111 on-line: COVID 19 SUPPORT

Information for visitors to our counties: VISITORS NEEDING GP SERVICES


LOCAL INFORMATION

For help when ordering prescriptions go to: PRESCRIPTION ORDERING

For patients who have asthma please follow the link for very useful information from Asthma UK relating to Covid-19, in terms of your condition and how to manage it: ASTHMA INFO

If you have contracted the virus and are currently recovering, have a look at this recovery pack brought together by Homerton NHS Foundation Trust:

COVID RECOVERY PACK

If you are asked to take a photograph of a rash, spot or other similar condition, to send to us instead of attending the surgery, here are a few tips to help you: TAKING BETTER PHOTOS

TAKING BETTER PHOTOS 2 with pics

For a directory of services and information for patients during Covid 19 follow the link. Please note that the information was correct as of 26th May 2020 and may now have changed as lockdown is easing.

26th MAY DIRECTORY OF SERVICES TO PATIENTS DURING C-19

For help locally with deliveries or medication and shopping follow the link:

LOCAL DELIVERY HELP

For health and wellbeing support have a look at this:

WELLBEING & CORONAVIRUS

Useful advice for parents if your child becomes unwell or has an injury:

ADVICE FOR PARENTS IF CHILD UNWELL OR INJURED

Easy-to-understand resource to help explain Coronavirus to people with a learning disability: UNDERSTANDING CORONAVIRUS

For how to talk to young children about Coronavirus go to: YOUNG CHILDREN

For general advice about how to talk to children about Coronavirus go to: HOW TO TALK TO CHILDREN

For guidance on our immunisation programme during the pandemic please go to: IMMUNISATION APPOINTMENTS

For help accessing local and national groups giving support to those struggling with their mental health and wellbeing follow the link. Please note the North Devon Crisis Team number has been updated to 0300 555 5000 as a single point of access: MENTAL HEALTH SUPPORT SERVICES

 


SICK NOTES

If you have been advised that you needs a sick note because of Covid 19 infection in your household or needing to self-isolate on medical grounds, please download this form for your employer: COVID 19 SICK NOTE


 

Ruby Country Medical Group brings together Holsworthy Medical Centre, Stratton Medical Centre and Hatherleigh Medical Centre, serving Holsworthy and Stratton as well as surrounding villages. We see patients at three sites: Stratton Medical Centre, Holsworthy Medical Centre and Hatherleigh Medical Centre. Our team includes GPs, a Clinical Pharmacist, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support and patient services teams. We also have access to two social prescribers employed by the local Primary Care Network.

We are responsible for advising patients on leading a healthy lifestyle, as well as caring for people needing medical care. We offer a full general practice service and run specialist clinics as indicated in this website. At two sites there is also an on-site, independently run, pharmacy. At Hatherleigh we have an integral dispensary.

At Ruby Country Medical Group we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our office staff wear a name badge and identify themselves on the telephone.

LOGO



RUBY COUNTRY MEDICAL GROUP NEWSLETTER   News letter

For our September/October group newsletter please press the link below.

Holsworthy, Stratton & Hatherleigh Newsletter


 

ACCESS MADE SIMPLE

As there are now a range of different non-urgent services our patients can use to access appointments, prescriptions, medical information and advice or even admin queries and requests, we now have a handy downloadable leaflet. No need to always pick up the phone or wait in a queue. There are a variety of 24/7 ways to get the information you need. Follow the link: EASY ACCESS

GP QUALITY PANEL

Delighted to show you our GP Quality Panel results as 'Excellent'.

GP QUALITY PANEL SCORE



If you would like to see the RCMG Handbook please follow the link: HANDBOOK Sept 2019


WE ARE NOW A PARK RUN PRACTICE....have a look and see what's involved! PARKRUN


 


CQC

 

HOLSWORTHY EMAIL: d-ccg.receptionrcmg@nhs.net

STRATTON EMAIL: letters.rcmg-stratton@nhs.net


To access the online services available at the medical centre simply come in to reception to obtain a username and password. Please be aware that we can only give these details to the person to whom they belong. ID will need to be provided.

PATIENT ON-LINE


Postcode checker:

CLICK HERE  to see if you are within the Holsworthy catchment area.

CLICK HERE  to see if you are within the Stratton catchment area.

CLICK HERE  to see if you are within the Hatherleigh catchment area.

CLICK HERE  to see if you are within the Shebbear catchment area.

Alternatively call 01409 253692 for Holsworth, Hatherleigh and Shebbear and 01288 352133 for Stratton.

(Site updated 24/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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