Phone lines are open from 08:30 to 18:00 at Stratton and 08:00 to 18:00 at Holsworthy and then calls divert to emergency lines. For routine appointments, queries or concerns please call after 11am. For urgent matters, please call anytime, preferably before 11am when it is easier to get through for urgent concerns.

Reception is staffed in the evenings until 18:30 although doors will be closed at 18:00, unless there are Enhanced Access appointments that evening.

Enhanced Access appointments for non-urgent matters are available on Tuesday, Thursday and Friday evenings, as well as on some Saturday mornings. Please ring to be advised of times and locations. Location may vary from your usual practice. These are not walk-in clinics, so please do not attend unless you have already booked an appointment.

Our nurses are also available for urgent appointments.

Our staff have four half-days specifically allocated for practice whole-staff or PCN-wide training. This is essential to maintain high-quality up-to-date healthcare services for our patients.

2024 dates are as follows:

5^th March | 15^th May | 16^th July | 11^th September

All practices will close at 12.30pm on those dates, and a full out-of-hours service takes over by phoning the usual practice number. Hatherleigh Dispensary will be closed on those afternoons. On-site pharmacies at Holsworthy & Stratton will remain open.

Please note that from the 17th of July 2023, Hatherleigh will not have a GP or nurse available on-site on a Monday and Wednesday.

However, the surgery will remain open for you to order and collect repeat prescriptions and to book appointments as usual.

We apologise for any inconvenience this may cause and want to assure you that this decision has been made to ensure that our limited resources are distributed equitably across our entire area. We remain committed to providing you with the best possible care and look forward to being back at full working strength when we are able.

If you have any questions or concerns, please do not hesitate to contact us. We are here to support you.

ALWAYS call 999 in a life-threatening or limb-threatening emergency.

Chest pains and / or shortness of breath constitute an emergency. If you are unsure when to call 999 click HERE

WE WILL BE CLOSED for staff training on WEDNESDAY 15th May 2024 from 1pm. If you need urgent medical advice ON THAT AFTERNOON please call your usual practice number to be directed.

WE WILL ALSO BE CLOSED AT ALL PRACTICES FOR THE MAY BANK HOLIDAYS ON:

• Monday 6th May
• Monday 27th May

Please consider the options below if your need to access urgent medical attention when we are closed. Please always use 999 in life-threatening emergencies.

For a list of pharmacies open in the southwest on Bank Holiday Monday 6th May click HERE

NHS 111

For urgent medical advice and direction call NHS 111 by dialling 111,  use NHSApp or NHS111 Online.

NHSAPP

NHSApp will help you access a range of NHS services: self-help health advice, order prescriptions, book and manage appointments, access to your medical record, for example. It will also direct you to appropriate services and triage your medical concern. To find out more about NHSApp click HERE

For a downloadable leaflet to help you get started with NHSApp click HERE

COMMUNITY PHARMACY

Community Pharmacies are a valuable source of healthcare informaton and treatment for minor ailments. For a list of pharmacies available near you click HERE You will need your postcode to use this service.

URGENT MENTAL HEALTH SUPPORT

Urgent Mental Health support is available via:

MENTAL HEALTH CONNECT CORNWALL: 0800 038 5300

DEVON FIRST RESPONSE: 0808 196 8708

• Samaritans 116 123 (free from mobile or landline)
• SHOUT - 24/7 text service - (Text Shout to 85258) 
• SANE 4.30pm-10.30pm - 0300 304 7000
• Papyrus - for young adults 0800 068 4141 
• Campaign against living miserably (CALM) for men – 0800 58 58 58
• Childline – 0800 1111

Alternatively, and if your condition is non-urgent, please use the Online Consultation tab on the homepage. We may have to pause this service temporarily for operational reasons. 

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.