Welcome to Ruby Country Medical Group
Your eConsult will be with a member of our clinical team with a response no later than the end of the second working day. This service is not suitable for emergency conditions.
From 23rd March 2020 our doors will be closed to the public at all 3 sites to keep our patients and staff safe. The practices are still open however, so if you need to speak to anyone please call 01409 253692 for Holsworthy and Hatherleigh patients or 01288 352133 for Stratton patients. If you are needing to collect medications from the Hatherleigh dispensary, please knock on the main door and someone will get to you.
If you have been asked to attend an appointment we will call you on your mobile number. Please wait outside in the car park, or in your car. We will get to you.
We have and will continue to take steps to protect the health of our patients and staff. We have substantially reduced the amount of patients attending the practice and, where possible, all appointments are being undertaken either on the telephone, online or via video. Prescriptions can be sent electronically to the patient's pharmacy for delivery or collection, without the need to visit the practice.
Should we have a case at the practice we would contact Public Health England and follow their advice.
Inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions
We have again been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.
For patients who have asthma please follow the link for very useful information from Asthma UK relating to Covid-19, in terms of your condition and how to manage it: ASTHMA INFO
For Information on Self Isolation and Social Distancing follow the link: SELF ISOLATION & SOCIAL DISTANCING
For NHS Information for patients go to: NHS INFORMATION CORONAVIRUS
For government advice to patients go to: GOVT INFORMATION
For government advice for households go to: STAY-AT-HOME GUIDE
NHS111 phones are particularly busy in regard to information concerning Coronavirus so it is suggested that patients use the website for Covid-19 queries, rather than trying to ring them. Use the link to go straight to the site: COVID 19 SUPPORT
The Health Service in the UK is facing its biggest challenge ever with Covid-19, we are implement government advice to keep our patients and staff safe.
The situation is fast moving and advice and information changing day by day, so we advise all patients to follow Facebook and Twitter, as we are using these medium to update the general public.
We are commending that the public only attend the practice only if they have been told to do so by a member of the clinical team. We ask that only the patient enters the practice for their appointment, and that friends and family wait in the car.
For very useful patient information and how to get help with medication and food delivery support please follow the link. Please be aware in the current climate this information is changing and developing all the time. It will be updated as we are made aware of new places of support: SUPPORT INFORMATION FOR PATIENTS
For help when ordering prescriptions go to: PRESCRIPTION ORDERING
For some useful resources and things to do at home etc. have a look at this from Volunteer Cornwall : COVID-19 support
For health and wellbeing resources and tips have a look at this guide: HEALTH & WELLBEING GUIDE
For how to talk to young children about Coronavirus go to: YOUNG CHILDREN
For general advice about how to talk to children about Coronavirus go to: HOW TO TALK TO CHILDREN
If you have been advised that you needs a sick note because of Covid 19 infection in your household or needing to self-isolate on medical grounds, please download this form for your employer: COVID 19 SICK NOTE
LLOYDS CHEMIST, HOLSWORTHY & BOOTS in BUDE
Please note that Lloyds Chemist in Holsworthy will be closed at the following times from 20th March 2020: 8.30-9.30am, 1-2pm and 5-6pm, allowing staff to deep clean before re-opening in the morning and to re-stock between times. Only 8 people will be allowed in the pharmacy at a time and distancing will be applied. Please remember that your repeat medication will take an additional 48 hours to make up, on top of the 72 hours to process at the surgery.
Boots in Bude are also changing their opening hours temporarily in order to process the current high demand for medications. They will now be open: 10.00 - 16.30 Monday - Saturday, and 10.00 -16.00 Sunday with immediate effect. Any delivery arrangements should be made between you and your pharmacy. All pharmacies are working flat out at the moment, trying to ensure staff and customer safety whilst hoping to increase capacity to meet extraordinary levels of demand. Please bear with them.
Ruby Country Medical Group brings together Holsworthy Medical Centre, Stratton Medical Centre and Hatherleigh Medical Centre, serving Holsworthy and Stratton as well as surrounding villages. We see patients at three sites: Stratton Medical Centre, Holsworthy Medical Centre and Hatherleigh Medical Centre. Our team includes GPs, a Clinical Pharmacist, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support and patient services teams. We also have access to two social prescribers employed by the local Primary Care Network.
We are responsible for advising patients on leading a healthy lifestyle, as well as caring for people needing medical care. We offer a full general practice service and run specialist clinics as indicated in this website. At two sites there is also an on-site, independently run, pharmacy. At Hatherleigh we have an integral dispensary.
At Ruby Country Medical Group we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our office staff wear a name badge and identify themselves on the telephone.
RUBY COUNTRY MEDICAL GROUP NEWSLETTER
For our April newsletters please press either of the links below.HOLSWORTHY HATHERLEIGH & STRATTON NEWSLETTER
Please be aware that during the current Coronavirus outbreak we will be posting a lot of information to patients on our Facebook and Twitter social media sites. As information is changing rapidly we hope to do this on a daily basis. Please join us.
ACCESS MADE SIMPLE
As there are now a range of different non-urgent services our patients can use to access appointments, prescriptions, medical information and advice or even admin queries and requests, we now have a handy downloadable leaflet. No need to always pick up the phone or wait in a queue. There are a variety of 24/7 ways to get the information you need. Follow the link: EASY ACCESS
HOLSWORTHY & HATHERLEIGH CQC INSPECTION
Thank you to all patients and staff for help given before and during the CQC inspection on Tuesday 19th November at our Hatherleigh & Holsworthy sites. After a season of huge transition and unprecedented change we are delighted to say we have been given the award of 'Good'. The full report is now available. Please see the link at the bottom of the page.
GP QUALITY PANEL
Delighted to show you our GP Quality Panel results as 'Excellent'.
If you would like to see the RCMG Handbook please follow the link: HANDBOOK Sept 2019
WE ARE NOW A PARK RUN PRACTICE....have a look and see what's involved! PARKRUN
HOLSWORTHY EMAIL: firstname.lastname@example.org
To access the online services available at the medical centre simply come in to reception to obtain a username and password. Please be aware that we can only give these details to the person to whom they belong. ID will need to be provided.
Postcode checker: CLICK HERE to see if you are within the Holsworthy, catchment area. Patients from Hatherleigh, Shebbear and surrounding villages please call 01409 253692 to verify. For Stratton patients please CLICK HERE or call 01288 352133.
(Site updated 01/04/2020)